Terms and Conditions

Last Updated: January 15, 2026

Welcome to NannoZen

Hey there! Welcome to NannoZen, your wellness companion. By exploring our website, making a purchase, or signing up for our services, you're agreeing to dance to the rhythm of these Terms of Service. We've crafted these terms to be fair and transparent, so take a moment to read through them. If something doesn't sit right with you, we'd love to hear from you at [email protected] before you continue your journey with us.

Age Requirements and Eligibility

NannoZen is designed for adults who are ready to take charge of their wellness journey. You must be at least 18 years old to use our services, purchase our products, or create an account. By using our platform, you're confirming that you meet this age requirement and have the legal capacity to enter into these terms. If you're under 18, we encourage you to explore wellness with a parent or guardian's guidance, but our services aren't available to you directly.

Your Journey with Our Platform

Our platform is your gateway to wellness, and we want you to make the most of it! You can browse our products, read educational content, and engage with our community. However, we ask that you use our services responsibly and respectfully. Don't attempt to hack, spam, or disrupt our platform. Keep your account information secure and don't share your login credentials. Remember, you're responsible for all activities that occur under your account, so treat it like the valuable wellness tool it is.

Supplement Information and Health Disclaimers

Let's be crystal clear about our supplements: they're designed to support your wellness journey, but they're not magic pills or medical treatments. Our products haven't been evaluated by Brazilian health authorities or the FDA for diagnosing, treating, curing, or preventing any disease. Always consult with your healthcare provider before starting any new supplement regimen, especially if you have existing health conditions, are pregnant, nursing, or taking medications. Your health is precious, and we want you to make informed decisions about it.

SMS Communication and Your Rights

We love staying connected with you through SMS! When you opt in, you'll receive up to 4 messages per week with wellness tips, product updates, and special offers. Message and data rates may apply based on your carrier plan. You're in complete control – text STOP to opt out anytime, or text HELP for assistance. By providing your phone number, you consent to receive these messages, but you can change your mind whenever you want. We respect your communication preferences and comply with TCPA regulations.

Privacy and Your Personal Information

Your privacy matters deeply to us, and we're committed to protecting your personal information. We collect and use your data to provide you with the best possible wellness experience, from processing orders to sending you relevant content. For detailed information about how we collect, use, and protect your data, please review our Privacy Policy. We never sell your personal information to third parties, and we implement robust security measures to keep your data safe and sound.

Our Creative Content and Intellectual Property

Everything you see on NannoZen – our logo, content, images, wellness guides, and innovative features – represents our creative passion and hard work. All intellectual property on our platform belongs to Nanno Agencia de Marketing Digital Ltda or our licensed partners. You're welcome to enjoy and learn from our content for personal use, but please don't copy, distribute, or use our materials for commercial purposes without permission. We pour our hearts into creating valuable wellness content, and we appreciate you respecting our creative efforts.

Service Availability and Performance

While we strive to keep NannoZen running smoothly 24/7, we can't guarantee uninterrupted service. Sometimes we need to perform maintenance, updates, or face unexpected technical challenges. We provide our platform "as is" without warranties of any kind, whether express or implied. We don't warrant that our services will be error-free, virus-free, or continuously available. Your use of our platform is at your own risk, and we encourage you to maintain reasonable expectations about technology services.

Limitation of Our Responsibility

We're passionate about supporting your wellness journey, but we need to be realistic about our responsibilities. Nanno Agencia de Marketing Digital Ltda and our team won't be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability to you for any claims won't exceed the amount you've paid us in the past 12 months. We're here to support you, but we can't be responsible for every possible outcome of your wellness decisions.

Changes and Updates to These Terms

As NannoZen grows and evolves, these terms might need updates too. We'll notify you of significant changes through email or prominent notices on our website. Continued use of our services after changes means you accept the updated terms. We won't make changes that significantly reduce your rights without giving you a chance to review them. We're committed to transparency and will always try to explain why we're making changes and how they affect you.

Legal Framework and Dispute Resolution

These terms are governed by the laws of Brazil, specifically the jurisdiction where our headquarters operates in Goiás. If we ever need to resolve a dispute, we'll first try to work things out amicably through direct communication. Any legal proceedings will be conducted in Brazilian courts with jurisdiction over our business location. We believe in fair resolution and hope any issues can be solved through open, honest conversation before involving legal processes.

Connect with Our Support Team

Questions, concerns, or just want to chat about your wellness journey? Our friendly support team at Nanno Agencia de Marketing Digital Ltda is here for you! Reach us at [email protected], call us at +19723393567, or send mail to Rua 14 Qd 75 Lt 02, Goiania, GO 74653240, Brazil. Our CNPJ is 49057068000104. We genuinely care about your experience and are committed to helping you make the most of your time with NannoZen. Don't hesitate to reach out – we're here to support your wellness adventure!